I'm Ashley

Creative Director and agency owner with over 20 years experience in branding, digital design and marketing.

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Creating A Brand Experience For Your Customers

May 9, 2023

In today’s overly saturated market, creating a positive brand experience for your clients is essential. A brand experience is the overall perceptions and feelings that the customer is going through when being in contact with your brand, especially the visual elements of it. From your logo, to color palette, packaging, and your website design. It truly encompasses all aspects of the customer journey, which is why creating a positive brand experience for your customers is more important than you think. It’s the key to building customer loyalty and encouraging repeat business. 

If you’re wondering what steps you need to take to give your customers an everlasting feeling before, during, and after interacting with your brand, you’ve come to the right place. 

Identifying Your Target Audience 

When you have a clear understanding of who your audience is, you’ll be able to create emotional connections that are more relevant to needs and interests. Your marketing efforts become less effective when you are gearing it towards an audience too wide. Creating marketing campaigns that are targeted towards a more specific or niche audience lead to higher engagement rates, more conversions, and increased customer loyalty. And who doesn’t want to see that kind of growth?

Brand Voice

Your brand should have a consistent look, feel, and voice across all touchpoints, including your website, social media platforms, advertising, and packaging. A consistent brand experience creates a sense of familiarity and builds trust with your customers.

Make sure your brand voice is staying the same throughout all of your platforms. This includes responding to comments on social media, answering DM’s, speaking on the phone, and replying to emails. When customers interact with your brand, they expect a certain level of consistency and familiarity. By having a consistent brand voice, you can create a sense of reliability while also strengthening your brand’s identity. If you are having trouble finding your brand voice, focus on your company’s mission statement, values, and target audience. This should start putting things in motion. Remember, it’s not what you say, but how you say it. 


Social media is one of the best ways to improve your brand experience as it allows you to connect and build relationships with customers. It’s crucial to monitor your social media and respond to comments, questions, and complaints promptly and effectively. To ensure your social media presence is effective, it’s important to create meaningful and high-quality content across all platforms. Incorporate your brand color scheme, logo, and tone of voice to establish a cohesive and recognizable brand identity. Be authentic when using social media. People are drawn to brands that are genuinely themselves.

Identify Areas of Improvement

Determine areas that need improvement, such as your website navigation, mobile and desktop optimization, and your checkout processes. Tracking key performance indicators (KPIs) such as social media engagement, conversion rates, and website traffic can help measure the effectiveness of brand experience efforts and provide insights into areas that may need further improvement. By addressing these areas, you can enhance the overall user experience and increase customer satisfaction and loyalty. 

Taking these steps into consideration will ensure you are doing what’s necessary to create a positive brand experience for your customers. 

Ashley Malone