Our Approach
Process & Client Results
With a process that’s intuitive-yet-organized, creatively-driven, and grounded in our commitment to transparency, working with Malone Agency is the opportunity you’ve been seeking to invest in your future success.
“Our investment with the Malone Agency is a large part of our success. Their partnership, creative thinking, strategy, support and development of all things brand related is unmatched. We can’t recommend them enough and are grateful for all they have created for us.”
Rhiannon & Travis Hageman
“We cannot tell you how happy we continue to be with our new website and rebrand – business has absolutely exploded, and it is clear the new branding is a HUGE part of it. Thank you for all that you did to turn our vision into a reality.”
KATE EVANS
“The Malone Agency understands branding and what it takes for you to resonate with your ideal clientele. They take a deep dive into what inspires you - your hopes, dreams, and desires - and build the framework to make it a reality. Our leads are more qualified, our web presence matches our product, and we receive so many compliments on our website and branding”
JOSEPH ROGERO
"Working with the Malone Agency exceeded all of my (incredibly high) expectations. Everything from the branding process, the design and website were so detailed and authentic to my specific brand. I never felt like "just another client. I've secured 5 clients since launching – at my increased and FULL rate!"
ASHLEY PIGOTT
"They have been my branding partner for the past 5 years, including two websites and ongoing projects. Things have gotten INSANE since rebranding (in the best way possible) - I attribute so much of my success to the brand you’ve created for me."
CAMERON RUPPERT
AGREEMENT
Once approved, we’ll send you an agreement and invoice deposit. Along with the next steps to get started.
Booking Process
04
CONSULTATION
You’ll book a time to speak using our calendar link. We’ll chat about your project, needs and goals.
01
INVESTMENT
We’ll discuss project fees and what it will take to help you achieve your project results.
02
PROPOSAL
If we’re aligned, we’ll create a custom proposal that includes services, budget, timeline and more.
03
FAQ'S
Q. How many clients do you work with?
Our dedication to our clients is what matters most, therefor we only take on two clients per month.
Q. What kind of clients are your ideal fit?
We’ve found that we work best with established brands (over 5+ years in business) and eCommerce brands (existing or start-up).
Q. What is the investment range like for your services?
It depends on many factors, like the website platform, the established nature of the business, how many moving parts we're working on, and sometimes the results that are required. However a good starting range for most service based brands is 20-30k, e-commerce projects start at 25k and things evolve from there. At times, we do take on smaller projects like minor brand or website refreshes, which are in the 5-15k ranage.
Q. How are your payments setup?
We require a deposit to book on our calendar, with the remaining payments spaced equally during the project schedule. Both online payment and wire payments are accepted in USD currency.
Q. What is the return on investment?
We have yet to speak with a client after a project that hasn’t grown their business significantly. On average it can take 1-3 months to see the ROI. For most clients, if you book 1 new client or increase your conversion rate, your project will have paid for itself and then some. But there are many other benefits too.
Q. What industries do you specialize in?
We are equal parts hospitality, interiors, wedding industry, lifestyle and e-commerce. Our diverse background and expertise in these segments give us an edge of knowledge and operational background to make an impact.
Q. How long does a typical project take?
For core services like strategy, branding and website design, it’s about 4 months from start to finish.
E-commerce projects add about 2 months for packaging and launch rollout.
Q. Who will I be working with and how we do communicate?
You will be working with us as a team. Ashley will lead all introductory calls and oversee the Creative Direction. Dallas will lead all development and will work alongside our team. Taryn will manage all client communication, organization and weekly updates. It’s a well oiled machine that leaves you feeling connected to our team.
Q. Do you offer ongoing support, what if I want to continue our project?
We offer various options to continue our working relationship. For web projects, we have maintenance packages that help with monthly updates to keep your site running smoothly. We also work hourly for clients who need less support. For branding, packaging and marketing, we work with clients on an as-needed basis, quoting each deliverable as you need it.
Q. How much work is required on our end?
You will be asked to answer various business/branding/website questions. This task takes most clients a few days to complete. There are hard questions, but get amazing results. You will also need to plan and organize your photography, products and/or copywriting. Though we provide full instructions on best practices and make it as easy as possible. The good news is that once you do this, it's very quick going forward when it's time to make updates.
Q. Who needs to be involved in the project?
The introductory call must include the business owner and main stakeholders in the company. We do not meet with people who are not the decision makers at the company. This is also true for all design meetings and design reviews/approvals. The business owner must be involved directly with our team. If you have other team members who can take over tasks like copy and image submission etc, that is wonderful!
Q: How often do we meet?
After the proposal is accepted, we will schedule a brand meeting with our Creative Director, Ashley. During this call we'll go through the ins and outs of your project. During the design phase, each main deliverable will include a pre-recorded video of Ashley presenting your concepts, with clear explanations and strategy. This allows multiple people to be involved in the process as you can watch the video on your own time and we're not subjected to timezone or calendar availability issues. If you would like to book a call after a presentation, we'll send you our calendar link so we can speak and review together! Overall, we're flexible and happy to communicate when needed.
If you’re thinking about investing in your business, you’re bound to have questions.
Client Stories
“The Malone Agency was kind and professional every step of the way. They are extremely organized, and have a step by step process to walk you through rebranding and design work. They were timely and responsive, and they do beautiful work!”
Laura Design co.
"I was introduced to the Malone Agency through a close colleague and PR strategist, both of whom raved about their work, passion and dedication to brands on the luxury and ultra luxury side of the market. I researched many companies for this project and kept coming back to the Malone Agency as our number one choice. The ROI was immediate. Just over one month of utilizing the rebrand, I saw the return on investment and then some through the booking of my most VIP client to date.”
KERI KETTERER WALTER
