FREQUENTLY ASKED QUESTIONS

Q. How many clients do you work with?
Our dedication to our clients is what matters most, therefor we only take on two clients per month.

Q. What kind of clients are your ideal fit?
We've found that we work best with established brands (over 5+ years in business) and eCommerce brands (existing or start-up). 

Q. How are your payments setup?
We require a deposit to book on our calendar, with the remaining payments spaced equally during the project schedule. Both online payment and wire payments are accepted in USD currency. 

Q. What is the return on investment?
We have yet to speak with a client after a project that hasn't grown their business significantly. On average it can take 1-3 months to see the ROI. For most clients, if you book 1 new client or increase your conversion rate, your project will have paid for itself and then some. But there are so many other benefits too!

Q. What industries do you specialize in?
We are equal parts hospitality, wedding, interiors, lifestyle and e-commerce. Our diverse background and expertise in these segments give us an edge of knowledge and operational background to make an impact.

Q. How long does a typical project take?
For core services like strategy, branding and website design, it's about 4 months from start to finish.
E-commerce projects add about 2 months for packaging and launch rollout. 

Q. Who will I be working with and how we do communicate?
You will be working with us as a team. Ashley will lead all introductory calls and oversee the Creative Direction. Dallas will lead all development and will work alongside our in-house team. Taryn will manage all client communication, organization and weekly updates. It's a well oiled machine that leaves you feeling connected to our team.

Q. Do you offer ongoing support, what if I want to continue our project?
We offer various options to continue our working relationship. For web projects, we have maintenance packages that help with monthly updates to keep your site running smoothly. We also work hourly for clients who need less support. For branding, packaging and marketing, we work with  clients on an as-needed basis, quoting each deliverable as you need it. 

Q. How much work is required on our end?
You will be required to answer various business/branding/website questions via an online form. This task takes most clients a few days to complete. There are hard questions, but get amazing results. You will also need to plan and organize your photography, products and copywriting. Though we provide full instructions on best practices and make it as easy as possible. The good news is that once you do this, it's very quick going forward when it's time to make updates. 

Q. Who needs to be involved in the project?
The introductory call must include the business owner and main stakeholders in the company. We do not meet with people who are not the decision makers at the company. This is also true for all design meetings and design reviews/approvals. The business owner must be involved directly with our team. If you have other team members who can take over tasks like copy and image submission etc, that is wonderful! 

Q: How often do we meet?
After the proposal is accepted, we will schedule a brand meeting with our Creative Director, Ashley. During this call we'll go through the ins and outs of your project. During the design phase, each main deliverable will include a pre-recorded video of Ashley presenting your concepts, with clear explanations and strategy. This allows multiple people to be involved in the process as you can watch the video on your own time and we're not subjected to timezone or calendar availability issues. If you would like to book a call after a presentation, we'll send you our calendar link so we can speak and review together! Overall, we're flexible and happy to communicate when needed.