Legal

Privacy Policy / Terms & Conditions / Returns

Last updated: January 15, 2026

The Malone Agency respects your privacy and is committed to protecting your personal information.

1. Information We Collect

We may collect:

  • Name, email address, phone number
  • Billing and payment information
  • Business details relevant to your project
  • Website usage data via cookies or analytics tools

2. How We Use Your Information

Your information is used to:

  • Communicate with you
  • Provide and manage services
  • Process payments
  • Improve our website and offerings

3. Data Protection

We take reasonable steps to protect your personal data. Payment information is processed securely through third-party payment providers. The Malone Agency does not store full credit card details.

4. Sharing Information

We do not sell or rent your personal data. Information may be shared only with trusted service providers when necessary to deliver services or process payments.

5. Cookies

Our website may use cookies to improve functionality and user experience. You may disable cookies through your browser settings.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at: hello@themaloneagency.com
TERMS & CONDITIONS

Last updated: January 15, 2026

Welcome to The Malone Agency website. By accessing this website or engaging our services, you agree to the following Terms & Conditions.

1. Services

The Malone Agency provides branding, website design, digital strategy, and related creative services. All services are customized and delivered based on the agreed scope outlined in a proposal, contract, or invoice.

2. Payments

  • All prices are listed in USD unless otherwise stated.
  • Payments are required according to the schedule outlined in your proposal or invoice.
  • Deposits and retainers secure availability and project commencement.
  • Late payments may result in paused work or delayed delivery.

3. Refunds & Chargebacks

Due to the custom and strategic nature of our services:

  • Payments are non-refundable once work has commenced.
  • Chargebacks are strictly prohibited without prior written communication.
  • Any disputes must be raised directly with The Malone Agency to allow for resolution.

4. Intellectual Property

All concepts, designs, strategies, and materials remain the property of The Malone Agency until full payment is received.

Upon full payment, the client is granted a license to use final approved deliverables for their intended business purposes.

Preliminary concepts and unused work remain the intellectual property of The Malone Agency.

5. Client Responsibilities

Clients agree to:

  • Provide timely feedback, approvals, and required materials.
  • Respect agreed timelines and revision limits.
  • Acknowledge that delays in feedback may impact delivery schedules.

6. Limitation of Liability

The Malone Agency is not liable for indirect, incidental, or consequential damages arising from the use of our services or website.

7. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of The Bahamas.
RETURN & REFUND POLICY

Last updated: January 15, 2026

Due to the bespoke nature of our services, The Malone Agency maintains the following policy:

Services

  • All services are custom and strategy-based.
  • Once work has begun, all payments are non-refundable.
  • Deposits, retainers, and milestone payments are final.

Cancellations

If a project is canceled by the client after commencement, all completed work to date remains billable.

Any unused future services may be forfeited unless otherwise agreed in writing.

Digital Products (if applicable)

Digital downloads or resources are non-returnable and non-refundable once accessed.

Contact

If you have questions about this policy, please contact:
hello@themaloneagency.com
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